FAQ

Delivery is always free. Tipping your driver is encouraged, but never required.

During the signup process, our system will ask for a credit/debit card. Your card will be charged on the day of each delivery.

We’re dedicated to our community, and we strive to reduce, reuse, and recycle. Please set out all empty packaging materials the morning of each delivery, and we’ll provide you with a new bin/box/bag for your next delivery. The replacement cost for lost or damaged bins is $25 each. There is no replacement cost for our recyclable boxes and bags, but returning them helps keep the cost of your Doorganics box as affordable as possible.

Doorganics offers both weekly and bi-weekly deliveries based on your preferences, but you have full control of your schedule. We allow you to customize your delivery schedule up to 90 days in advance, and there are no commitments, so you may cancel anytime.

Unfortunately, we don’t offer single deliveries at this time. However, there are no membership commitments. If you start a Doorganics account and don’t absolutely love it, you may cancel at anytime.

Not at all. When the weather requires it, we pack your order with ice packs to keep it fresh. At checkout, tell us where to leave your delivery (front door, side entrance, etc.) in the delivery instructions. We recommend choosing a spot that’s out of sight, under cover, and not in direct sunlight.